Fulfillment Policy

Refund, Delivery, and Cancellation 

11. Refund Eligibility

1.1 First Month Refund: If you are dissatisfied with our services within the first month of collaboration, you are eligible for a pro-rated refund based on the time worked together during that month.

1.2 Beyond 90 Days: Refund requests beyond the initial 90 days require a 30 days notice of cancellation. Upon fulfilling this requirement, clients are eligible to receive a refund for any unused portion of their last month of service.

2. Refund Process

2.1 Refund Request: To initiate a refund, please contact our customer support team at [contact@creatorspark.com] within the specified timeframes mentioned above. Clearly state the reason for your refund request, and provide any necessary details for efficient processing.

2.2 Pro-Rated Calculation: For first-month refunds, the amount refunded will be pro-rated based on the number of days worked together during the initial month.

2.3 Refund Confirmation: Upon approval of your refund request, you will receive a confirmation email, and the refund will be processed within 14 business days.

3. Non-Refundable Services

3.1 Customized Services: Certain services, such as customizations or one-time projects, may be non-refundable. Details will be communicated and agreed upon during the initial consultation.

4. Cancellation Policy

4.1 30 Days Notice: Clients must provide a 30 days notice of cancellation to be eligible for a refund beyond the initial 90 days. This ensures a smooth conclusion of ongoing services and facilitates the processing of the final refund.

4.2 Unused Portion: Clients adhering to the notice requirement will receive a refund for any unused portion of their last month of service.

5. Online Delivery Policy

5.1 Delivery Method: Client assets will be delivered electronically via Google Drive.

5.2 Production Schedule: Deliveries will be made according to the agreed-upon show production schedule set by your assigned production manager.

6. Contact Information

If you have any questions or concerns regarding our refund or delivery policy, please contact us at:

Creator Spark Support Email: contact@creatorspark.com

Note: Policies are subject to change, and any modifications will be communicated to clients in advance. Clients are responsible for reviewing policies periodically for updates.

Ethical Standards

At Salescast, we strive for excellence in Skill, Value and Passion. At the core of our drive are values of Accountability and Kindness. We expect that our employees, clients and community engage in ethical business practices, stay accountable to the process and treat others with kindness.